Moments that cost you revenue.

Introducing PromiseSync

PromiseSync™ is the first service-quality system built specifically for SaaS, and based on proven behavioural psychology

Discover the five elements of trust by which all of us judge Service Quality.

Plus, the Peak-End Effect – People remember the most powerful emotion they felt and the last. That's all. Design both.

PromiseSync™ turns service from tech metrics into human memory management.

ANDREW WOODWARD

It's clear that Nick has a fundamental understanding of what customer service is, and how experiences will influence their behaviours and temperament. From that understanding, I've seen him quickly derive ways to measure, impediments and their root causes and most crucially, ways to improve. Time and time again.

Chief Product & Technology Officer @ LOGEX

FIONA VICKERS

I worked with Nick over a number of years and a number of different roles. Nick was always very supportive and very creative in defining solutions and problem resolution.

Customer Success Executive @ INFOR

JAY MOORE

Nick has always amazed me at the level of detail and understanding around the markets he serves. He has guided me with many aspects of SaaS and Corporate Strategy, which has helped me create a better understanding of the markets. I value his opinion and consider him a valued oracle of information and a friend. I would help Nick anytime he needed it, and I know we will work together again.

Fractional Chief Technology Officer for SaaS Scale-ups

What people like you say

✔ Find the exact moments when you disappoint customers (then fix those, not everything else)

✔ Build systems that keep promises (before your customers have to chase them)

✔ Turn your service into your competitive advantage (instead of your biggest liability)

✗ More dashboards (because nothing says "we've got this sorted" like 47 different ways to measure the same problem)

✗ Customer success theatre (AKA hiring more people to apologise faster)

✗ Feature sprints based on angry customer feedback (fixing symptoms, not causes)

Sometimes you just need a guide ... and a boat

This Isn't For Everyone

If you're looking for someone to validate your existing approach with a few tweaks, I'm not your guy.

If you want another consultant to nod along while your service slowly bleeds customers, find someone else.

But if you're tired of fighting fires instead of leading, and if you're ready to fix what's actually broken instead of what's easiest to measure, then we should talk.

Because your customers don't need another apology. They need you to fix the damn issue.

What Happens Next?

No pressure. No "limited time offers." No manufactured urgency.

Just a simple question: Are you ready to stop managing churn and start preventing it?

If yes, let's fix your service before it breaks your business.

Frequently Asked Questions

What is the PromiseSync™ program?

If, after completing the free self-audit, you want help putting the findings into action, PromiseSync has a proven revenue protection approach based on psychology that is used in service industries worldwide. Now it has been adapted for SaaS.

How long does it take?

Your view of service changes immediately. (Well, mine did).. Measurable improvements can be seen in 5 weeks with our structured approach, but the pace is dictated by you.

What will I receive?

You’ll walk away with a clear, actionable plan to protect recurring revenue and enhance customer retention.

Are you trying to sell me something?

No. If I can't help you quickly, I walk away.
If you don't want to work more closely, I walk away.
If, however, we both feel it's worth deepening the relationship, I'm open to having a conversation, but I guarantee there will be no pushy sleazy 'selling'.

What if I need more help?

We offer ongoing support to ensure your action plan is effectively implemented and adjusted as needed.
Our success depends on your success,

How do I get help?

Let's have a free, confidential 1:1 call to see if there's a mutual fit and begin your journey towards reducing churn. No slides, no long sales calls, just practical fixes